helpdesk
Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a
List
A help desk and ticket system is a software solution designed to manage and streamline customer support interactions. It provides a centralized platform for receiving, tracking, and resolving customer inquiries, issues, or requests. Importance of help desk and ticket systems? A help desk and ticket system plays a crucial role
Self-hosted
Peppermint Ticket Management is an open-source self-hosted Ticket Management System designed to assist helpdesks and service desks in efficiently managing internal staff and customer requests. With its user-friendly interface and robust features, it streamlines the ticket management process, allowing organizations to effectively handle high volumes of tickets and provide timely
Open-source
Papercups is an incredible open source live customer support tool web application written in Elixir. It offers a highly convenient and user-friendly hosted version at app.papercups.io. Features Here are some amazing features that Papercups has to offer: * Reply from email - You can efficiently answer support tickets via
helpdesk
Helpy is a highly advanced helpdesk platform which has been developed using the powerful Ruby on Rails framework, and is available for use under the MIT license. This platform has been specifically designed to help you manage and streamline your support email and ticketing system, and it can be easily
Enterprise
A ticketing system is essential for businesses to manage customer support inquiries and improve customer satisfaction. Open-source ticketing systems offer an affordable and customizable solution for businesses of all sizes. Ticketing support systems, such as osTicket, provide many benefits for customer engagement. By using a ticketing system, businesses can track
List
What is a live-chat widget? Live chat widget is basically an embedded JavaScript widget that you add to your website to allow customers and website visitors to chat with site admins directly. A live chat widget in your website help you increase your customer interaction, boost their satisfaction and improve
Self-hosted
Open-source customer engagement suite, an alternative to Intercom, Zendesk, Salesforce Service Cloud etc
Self-hosted
Papercups is a live-chat self-hosted client.
Open-source
What is FreeScout? FreeScout is a free, open-source web-based support and ticketing system. It is written in PHP using the Laravel framework. FreeScout features a responsive user interface that works on small mobile screens and tablets. It is an ideal solution for team, technical support, and customer support for small
Open-source
DiamanteDesk is an enterprise ticketing support system and help desk solution. It aims to meet all the features that the business needs. The aim from it is to help businesses and companies to improve customer service. With it, you can send e-mails, private messages via Facebook. It has the ability
Open-source
Diamantedesk is an open source web-based Ticketing, help-desk solution aims to allow you to customize for business needs. Diamantedesk offers reliability, flexibility, scalability, and extensibility for many enterprise sectors like IT support, shipping, customer services, healthcare and more. It is built to improve customer service and convert feedback into valuable
Web-based Apps
Web+center is an open-source customizable web-based help desk application that comes to fit unique organizational processes. With it, you will be able to customize the platform to specific business functions. It is used as IT help desk, customer support, asset tracking and facilities management, community colleges, hospitals, small businesses,
Open-source
Otobo is a free self-hosted ticketing system with convincing functionality AND optics. It is the most web based flexible system come to enhance The efficiency and transparency of your business communication. Otobo supports different communication channels which include phone, customer portal, self-managed tickets, email, and text messages. Furthermore, it is
Self-hosted
An interactive chat widget embedded in a website or a web app provides a direct communication live channel between the customer (visitor/ user) and the service provider. Chat widgets are reliable and easy support channels and ticket sources for many enterprise ticketing and support systems. Some CRM solutions have integrated
Self-hosted
Laravel is a trending open-source modern PHP framework for building enterprise and complex as well as small apps. As Laravel becomes the number one PHP framework with its large community and rich ecosystem, developers may require to add a ticketing and support system to their apps. Well, with Ticketit it
Self-hosted
QuickDesk is a web-based self-hosted help desk and ticketing management solution. It is developed by ASP.NET MVC and uses SQL server. QuickDesk is a features-rich solution which makes it ideal for enterprise, small and medium-sized businesses (SMB), and software agencies. QuickDesk offers different level of users and views, It
Open-source
Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience. This solution is widely used comes with a large set of feature with easily
Open-source
Helpdeskz is a free help desk software which allows you to manage your sites. It supports web-based ticketing system. The solution can update their business in hours. It is a features-rich and comes with a repository for translations. It made for your business a LoginShare modules that let you integrate
ticketing system
Guess you have an e-commerce store business, or a product, and it is growing, gaining more customers, then you get many questions lined up. The problem is that your team cannot provide a timely response to all of them, unanswered questions not being able to give instant support to customers
Open-source
Handesk is a nifty open-source solution for a helpdesk that helps them organize their customer services, have multiple teams with multiple users by having a powerful simple Ticketing system. The project gained popularity among PHP developers. It is built primarily with PHP. Handesk looks very nice, and it is elementary.