WhatsApp is a widely-used messaging application that allows users to send text messages, voice messages, make voice and video calls, and share various types of media. Its popularity and widespread adoption make it an ideal platform for businesses to connect with their customers. WhatsApp Business: A Game-Changer for Customer Interactions
Customer Engagments
Is WhatsApp Good for Managing Customers and Clients?
CRM
Agency OS is a robust open-source project management system built on top of Directus, tailored specifically for digital agencies and creative teams. It provides a comprehensive set of tools designed to streamline project workflows, enhance team collaboration, and manage client relationships effectively. AgencyOS is a complete platform designed specifically for
Docker
Flarum is a modern, free, and open-source forum software that is fast, simple, and extensible. It's designed to be easy to use and customize, making it a great choice for creating an online community. This tutorial will guide you through the steps to install Flarum using Docker and
helpdesk
Faveo Helpdesk is an automated, web-based help desk system for managing customer support. It serves as an easy to install, easy to use and cost-effective ticket management solution for startups, SMEs and enterprises. Faveo Helpdesk enables you to efficiently tackle customer service management, incident management and SLA management, with a
Self-hosted
Formbricks is a self-hosted open-source form builder designed to streamline data collection and enhance user experience. Its versatility makes it a valuable tool for web agencies, enterprises, customer support, marketing, and post-sale support sectors. Why Choose Formbricks? Ideal for Web Agencies Web agencies can leverage Formbricks to create customized forms
Python
Auto-Research is a free and open-source efficient tool designed to streamline various research tasks. It enables you to generate custom detailed survey paper with topic clustered sections and proper citations, from just a single query in just under 30 mins !! Here’s a quick look at its benefits, use-cases, features,
Self-hosted
Online forms are essential tools for businesses and organizations, streamlining data collection and interaction with customers. They facilitate efficient information gathering, from customer feedback and contact details to event registrations and surveys. Online forms enhance user engagement, offering a convenient way to submit responses anytime, anywhere. They boost productivity by
Go language
A commenting system is a feature that enables visitors to leave comments on a website, blog, or web application. This system is particularly important for static websites as it adds an element of interactivity and engagement. While static websites are traditionally more secure and faster, they lack built-in functionality for
Self-hosted
Remark42 is a user-friendly, self-hosted comment engine. It's designed to be lightweight and simple, yet functional. One of its key features is its respect for user privacy; Remark42 does not track or spy on its users. This makes it a great tool for embedding into blogs or articles,
List
Anonymous chat apps are applications that allow users to communicate with others without revealing their identity. They offer users the ability to engage in real-time conversations while maintaining their privacy. Use-cases of Anonymous chat apps These applications are used in various scenarios. For instance, they can be used for online
List
A help desk and ticket system is a software solution designed to manage and streamline customer support interactions. It provides a centralized platform for receiving, tracking, and resolving customer inquiries, issues, or requests. Importance of help desk and ticket systems? A help desk and ticket system plays a crucial role
Web Services
In the current dynamic and information-rich world, organizations heavily depend on robust knowledge management systems to effectively capture, organize, and share valuable information. Wiki and Knowledge Base Management as a Service platforms provide compelling solutions for enterprises aiming to optimize their knowledge sharing processes. These platforms provide a centralized hub
Self-hosted
Peppermint Ticket Management is an open-source self-hosted Ticket Management System designed to assist helpdesks and service desks in efficiently managing internal staff and customer requests. With its user-friendly interface and robust features, it streamlines the ticket management process, allowing organizations to effectively handle high volumes of tickets and provide timely
CRM
Frappe is a free and Modern, open-source, CRM solution that is designed to supercharge your sales operations. With its user-friendly interface and powerful features, Frappe can greatly enhance your sales team's productivity and efficiency. Whether you are a small business or a large enterprise, Frappe provides you with
CRM
The Ukrainian nation has been disrupted by the Russian invasion, causing millions to be dislocated and at risk. Ukrainian businesses are playing a key role in providing aid and coordinating humanitarian efforts. Together App aims to help organizations support their members by facilitating communication, assistance, and human connection. Together App
Customer Engagments
Lita is a confident chat bot written in Ruby that enhances the fun and efficiency of your favorite chat service. Through its powerful plugin system, Lita can seamlessly connect to different chat services and adapt its behavior to meet the preferences of its users. It is the perfect solution for
Open-source
Papercups is an incredible open source live customer support tool web application written in Elixir. It offers a highly convenient and user-friendly hosted version at app.papercups.io. Features Here are some amazing features that Papercups has to offer: * Reply from email - You can efficiently answer support tickets via
ERP
Enterprise resource planning (ERP) is a type of business management software that provides an integrated view of core business processes. ERP software is designed to streamline and automate business operations, such as finance, human resources, procurement, inventory, and supply chain management. It allows businesses to manage their operations more efficiently,
Frameworks
A chat server is a software application that enables real-time communication between users over a network, typically the internet. It allows users to exchange messages, files, and multimedia content in real-time, either one-on-one or in a group. In today's fast-paced and global business environment, enterprises and agencies need
ticketing system
Providing exceptional customer support is paramount for any business or organization. Customers want prompt and efficient assistance, and companies strive to deliver excellent service that leaves a lasting impression. Hesk is a powerful help desk software designed to streamline customer support operations and ensure smooth communication between support teams and
helpdesk
Helpy is a highly advanced helpdesk platform which has been developed using the powerful Ruby on Rails framework, and is available for use under the MIT license. This platform has been specifically designed to help you manage and streamline your support email and ticketing system, and it can be easily
Forums
Forums are excellent online discussion platforms where users can share their insights, concepts, and viewpoints on a variety of topics. They are commonly used for community building, customer support, and knowledge sharing. Forum software is a powerful platform that facilitates the creation and management of online forums. It offers a
Customer Engagments
Open source customer feedback tools are software solutions that allow businesses to gather and analyze customer feedback. These tools are typically free to use and can be customized to meet the specific needs of the business. Benefits of using open-source customer feedback tools! One of the main benefits of open