Papercups: Self-hosted Live Customer Supported (Free/ Open-source)

Papercups is an incredible open source live customer support tool web application written in Elixir. It offers a highly convenient and user-friendly hosted version at app.papercups.io.

Features

Here are some amazing features that Papercups has to offer:

• Reply from email - You can efficiently answer support tickets via email using Papercups.
• Reply from SMS - Forward Twilio conversations and easily respond to SMS requests from within Papercups.
• Custom chat widget - Papercups provides a fully customizable chat widget that you can effortlessly embed on your website, enabling seamless communication with your valued customers.
• React support - You can effortlessly integrate the Papercups chat widget as a React component or a simple HTML snippet.
• React Native support - For your convenience, you can easily embed the Papercups chat widget in your React Native application.
• Flutter support - Thanks to the amazing work of @aguilaair ❤️, you can seamlessly embed the Papercups chat widget in your Flutter application.
• Slack integration - Connect Papercups with Slack to effortlessly view and reply to messages directly from a Slack channel. This integration streamlines your team's communication and support processes.
• Mattermost integration - You can easily connect Papercups with Mattermost, allowing you to view and reply to messages directly from Mattermost, enhancing your team's efficiency and collaboration.
• Markdown and emoji support - With Papercups, you have the freedom to express yourself using markdown and emoji, adding a personal touch to your messages!
• Invite your team - Collaborate effectively by sending invite links to your teammates, inviting them to join your Papercups account. This ensures seamless teamwork and efficient customer support.
• Conversation management - Papercups provides a robust conversation management system, allowing you to easily close, assign, and prioritize conversations. This enhances your team's productivity and ensures that no customer inquiry goes unanswered.
• Built on Elixir - Papercups is built on the powerful Elixir programming language, resulting in an optimized system that is highly responsive, fault-tolerant, and capable of supporting real-time updates.

License

• MIT License

Resources

GitHub - papercups-io/papercups: Open-source live customer chat

Open-source live customer chat. Contribute to papercups-io/papercups development by creating an account on GitHub.

GitHubpapercups-io