Osticket Open-source Ticketing system for enterprise

Osticket is a web-based customer ticketing support system. It comes to help you in customer service, make them happy, manage, organize and archive all your support requests and responses in one place, improve your customer experience.

This solution is widely used comes with a large set of feature with easily scale that empower businesses and customer experience.

Unlike its other competitors, Osticket focuses on improve customer service professionally  by providing a simply and easily installation process that helps you to get started with it with no time.

This software is an alternative to higher-cost and complex customer support systems. It used from more than five million people from all around the world.

Osticket is a simple application, easy to use, suitable for all businesses, it comes with social features. It also supports ticket systems on the market.

The open-source Osticket routes inquiries created via email, web-forms and API.

Features

1. Open source
2. Auto-Responder
3. Multi-user support
4. Assign tasks
5. Transfer tasks to another user
6. Referral tasks
7. Easy to use with installation wizard support
8. Agent Collision Avoidance
9. Help Topics
10. Ticket Filters
11. Custom Columns and Queues
12. Custom Fields
13. Thread Action
14. Service-Level Agreements management
15. Customer Portal
16. Advanced Search
17. Tasks workflow
18. Dashboard Reports
19. Configurable Help Topic
20. Customer Support Portal
21. Built-in knowledge base
22. Attachment support

Tech Stack

Osticket is built on top of  PHP framework. It requires MySQL 5.5 or higher.

Requirements

• HTTP server running Microsoft® IIS or Apache
• PHP version 7.2 to 7.4, 7.4 is recommended
• mysqli PHP extension
• MySQL database version 5.5

License

The software is an open-source app released and distributed under the GPL-2.0 License.

Resources

• https://osticket.com/
• https://github.com/osTicket/osTicket
• 17 Awesome Open-source Self-Hosted Ticketing System [2021]